Refund policy

Last updated: October 29, 2026

Returns

Every Fully Nourished product is handmade in small batches on our farm. For hygiene reasons, we can't accept change-of-mind returns on opened or used skincare.

Unopened, unused items can be returned for a change of mind within 7 days of delivery. Items must be in their original condition and packaging, with any seals intact. We may reduce your refund if an item has been opened, used or damaged.

How to start a return

Please contact us before returning an item. Returns sent without contacting us first may not be accepted.

For change-of-mind returns, you are responsible for return postage costs.

Damages and issues

Please check your order when it arrives. If an item is faulty, damaged or incorrect, email us within 14 days of delivery with your order number and a photo. We'll arrange a replacement or refund, including postage.

Exceptions and non-returnable items

The following can't be returned for a change of mind:

Opened or used skincare products
Sample-size products
Sale or discounted items, unless faulty

Exchanges

Refunds

We'll let you know once we've received and checked your return, and whether your refund has been approved. Approved refunds are made to your original payment method within 5-7 business days. Your bank or payment provider may need extra time to process it.

If you haven't received your refund within a reasonable time after approval, please contact us.

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights, including your rights if goods are faulty, not as described, or not delivered within the agreed timeframe.

Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, please contact us at sarah@fullynourished.com.au or use the details in our contact information policy.

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